1. How long is the warranty period?
Our warranty period can be up to 5-7 years. You can choose the warranty period according to your budget and needs.
2. What certificates do you have?
Our products are certified to meet stringent international standards, including CE, RoHS, SAA, and ISO9001. Additionally, if you have specific certification requirements, we can apply for those as well.
3. How long is the lifespan of the product?
Our LED products are designed for long lifespan, typically lasting between 25,000 to 50,000 hours.
4. How can we guarantee quality?
We always produce pre-production samples befor mass production. Once the products are manufactured, they undergo a final inspection before shipment.
5. Do you use private molds for your products?
Yes, we use private molds to ensure the uniqueness of our products in the market.
6. Do you provide free samples?
We do not provide free samples due to the high value of our products.
7. What is the MOQ?
Our MOQ is only 100 units, making it convenient for businesses of all sizes.
8. What is your shipping method?
We offer multiple delivery terms, including FOB, CFR, CIF, EXW, and Express Delivery.
9. What are your payment terms and payment way?
We accept various payment types, including T/T, L/C, MoneyGram, PayPal, and Western Union, in currencies such as USD, EUR, and CNY.
10. Can I customize the packaging of my products?
Yes, we offer outer box customization to meet your specific branding and packaging needs.
11. What’s your ship date?
Typically, our production and delivery cycle is 35-40 days, depending on the order size and specifications. Specific shipping dates can be discussed when placing your order.
12. What to do if there is a quality problem?
We guarantee a response within 12 hours to all quality issues. Our after-sales team will work with you to resolve any problems promptly.
Brighten Your Space with WOSEN Lighting Solutions
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